Privacy Policy


Effective Date: August 19, 2025

Last Updated: August 19, 2025


Introduction

Regency Manor ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.manor55.com, contact us for information, schedule tours, or engage with our independent living services.


Information We Collect

Personal Information You Provide

We may collect the following types of personal information when you voluntarily provide it to us:


  • Contact Information: Name, address, phone number, email address
  • Tour and Inquiry Information: Preferred tour dates, times, specific questions or needs
  • Application Information: Information provided during the application process for residency
  • Emergency Contact Information: Names and contact details of emergency contacts or family members
  • Health and Accessibility Information: Medical conditions, mobility needs, dietary restrictions, or other health-related information relevant to providing appropriate housing and services
  • Financial Information: Income verification, insurance information, and payment details for services


Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Information: Pages visited, time spent on site, referring websites
  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze website traffic


How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide independent living services, schedule tours, and respond to inquiries
  • Communication: To contact you about our services, tours, availability, and important updates
  • Application Processing: To evaluate residency applications and provide appropriate accommodations
  • Safety and Security: To ensure the safety and security of our residents and visitors
  • Facility Management: To manage apartment assignments, services, and community activities
  • Marketing: To send you information about our services, events, and community updates (with your consent)
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Website Improvement: To analyze website usage and improve our online experience


Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:


Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Payment processing
  • Background checks and application processing
  • Healthcare coordination (with appropriate consent)
  • Marketing and communication services


Legal Requirements

We may disclose your information when required by law, regulation, legal process, or to:

  • Comply with a subpoena or court order
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our residents or others
  • Investigate fraud or respond to government requests


Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.


Emergency Situations

We may share health and contact information with emergency responders, healthcare providers, or family members in emergency situations to ensure resident safety and well-being.


Health Information Privacy (HIPAA)

While Regency Manor is primarily an independent living facility, we recognize that some health information may be collected in the course of providing services. We are committed to protecting health information and will:

  • Obtain appropriate consent before collecting health information
  • Use health information only for legitimate purposes related to resident care and safety
  • Implement appropriate safeguards to protect health information
  • Comply with applicable healthcare privacy laws


Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using encryption technology
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on privacy and security protocols
  • Secure storage of physical and electronic records


However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.


Your Rights and Choices

You have the following rights regarding your personal information:


Access and Correction

You may request access to your personal information and request corrections to inaccurate information.


Communication Preferences

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly at the information provided below
  • Updating your preferences during the application process


Account Information

If you are a resident, you may update your contact information and emergency contacts through our resident portal or by contacting our staff.


Data Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.


Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience


You can control cookies through your browser settings, though disabling cookies may affect website functionality.


Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.


Children's Privacy

Our services are designed for adults aged 55 and older. We do not knowingly collect personal information from individuals under 18 years of age.


California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how it is used
  • The right to request deletion of personal information
  • The right to opt out of the sale of personal information (note: we do not sell personal information)


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to current residents and prospects
  • Providing notice during the application or tour process


Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:


Regency Manor

Address: 128 Regency Park

O'Fallon, IL 62269

Phone: (618) 726-0341

Email: info@manor55.com


For residents, you may also contact our on-site management team during business hours.